FAQs

I just placed my order. Can I still make changes to my cart?

Unfortunately, once an order is placed, we are not able to add or remove items.

Can I cancel my order?

Please contact our Customer Care center at service@electricyoga.com, Monday - Friday from 9am-5pm CST and we will attempt to make a cancellation. 

We are unable to stop a shipment once it has been processed. You can, however, always return your eligible items to us within 30 days of your order date for a refund. 

Can I update my shipping address? 

Once an order has been placed, we cannot edit or change the order. Please contact our Customer Care center at service@electricyoga.com, from Monday to Friday 9AM-5PM CST and we will do our best to accommodate your request. 

How much does shipping cost?  

Economy (6-10 business days) is $7.99, or free if order value is over $100. 
Economy Select (3-4 business days) is $12. 
Expedited (2 business days) is $35. 
Overnight (next business day) is $65. 

When will my order be shipped? 

Orders placed with Economy or Economy Select shipping will ship within 1-2 business days. Please note that orders placed after 11:00AM CST on Friday or over the weekend will ship on the following Monday (excluding major holidays). 

Expedited and Overnight orders placed by 1:00PM CST Monday-Friday will be shipped the same day. Please note that Expedited and Overnight orders placed after 1:00PM CST on a Friday, Saturday or Sunday will ship on the following Monday (excluding major holidays). On occasion, orders are held to be reviewed by our team; these orders may be subject to shipment delays. 

How can I check on the status of my order?

To review your order status, click on the "SIGN IN" button located on the right end of the navigation. Enter your username & password (if you do not have one, please contact customer service with your invoice number). Finally, click the "ORDER STATUS" button.

How can I track my order once it has shipped?

A tracking number was sent to you in your shipping confirmation email. You can also access this from your Electric Yoga account. 
You can use that tracking number to track your order: 
Click here if it shipped via FedEx
Click here if it shipped via UPS 
Please allow 24-48 hours for your tracking number to be registered.

How long will it take for my order to arrive? 

For Economy shipments within the US, you can expect your order to arrive in 6-10 business days once it has shipped from our distribution center. Domestic shipping guidelines apply to shipping within the contiguous United States only. Orders shipped to Alaska, Hawaii, APO, FPO, and US Territories including Puerto Rico, Guam, US Virgin Islands, American Samoa, Northern Mariana Islands, and Micronesia are considered non-domestic and are subject to longer ship times. On occasion, orders are held to be reviewed by our team; these orders may be subject to shipment delays. Electric Yoga is not responsible for delays in shipping or delivery that result from factors outside our control such as inclement weather, acts of God, or any other shipping-related issue(s). Under no circumstance shall Electric Yoga be responsible for any incidental or consequential damages. 

What are the cutoff dates for holiday delivery? 

Economy—Wednesday 12/6/23 12pm CST 

Economy Select—Tuesday 12/12/23 12pm CST. 

2 DAY—Tuesday 12/19/23 12pm CST 

NEXT DAY—Wednesday 12/20/23 12pm CST 

*All shipping guidelines are not guaranteed as we cannot be responsible for carrier delays. Please use the above as general guidelines. 

Do you ship to military addresses (APO/FPO)? 

Yes, we do! 

Do you ship internationally? 

 Yes, we do! Longer shipping times and higher rates may apply.